Events LIVE President's Club & Networking Social - Mastering Customer Satisfaction Using the Kano Model
Are you going to be in the Northeast Ohio area on Friday, August 23rd? We invite you to join the Sandler family for networking, lunch, and a live President's Club trained by Mike Jones, CEO and Jason Reynolds, our Chief Training Officer. Join in the fun for the chance to win great prizes and network with like-minded professionals in the area. Many local Sandler Trainers will be in attendance and are excited to connect with you!
TRAINING CONTENT:
The Kano model provides an in-depth exploration of how to understand and leverage customer satisfaction to drive business success. We’ll discuss the Kano model's categorization of customer needs into basic, performance, and excitement attributes, learning how to effectively identify and prioritize these needs.
AGENDA:
Date: August 23rd, 2024
Location:
Fairlawn, Ohio Sandler Training Center
3480 West Market Street, Suite 102
Akron, OH 44333
Time: 11:00pm – 1:30pm
• 11:00 – 12:00 Social networking, prizes, drinks, food
• 12:00 – 1:00 Live workshop “Behavioral Blueprint”
• 1:00 – 1:30 Social networking, prizes, drinks, food
REGISTER HERE: https://survey.zohopublic.com/zs/Q6BTF0
Are you going to be in the Northeast Ohio area on Friday, August 23rd? We invite you to join the Sandler family for networking, lunch, and a live President's Club trained by Mike Jones, CEO and Jason Reynolds, our Chief Training Officer. Join in the fun for the chance to win great prizes and network with like-minded professionals in the area. Many local Sandler Trainers will be in attendance and are excited to connect with you!
TRAINING CONTENT:
The Kano model provides an in-depth exploration of how to understand and leverage customer satisfaction to drive business success. We’ll discuss the Kano model's categorization of customer needs into basic, performance, and excitement attributes, learning how to effectively identify and prioritize these needs.
AGENDA:
Date: August 23rd, 2024
Location:
Fairlawn, Ohio Sandler Training Center
3480 West Market Street, Suite 102
Akron, OH 44333
Time: 11:00pm – 1:30pm
• 11:00 – 12:00 Social networking, prizes, drinks, food
• 12:00 – 1:00 Live workshop “Behavioral Blueprint”
• 1:00 – 1:30 Social networking, prizes, drinks, food
REGISTER HERE: https://survey.zohopublic.com/zs/Q6BTF0