Our Indiana, Illinois & North Carolina Team

Contact Jim at Jim.Wilcox@sandler.com

Beth Graham brings organization, consistency, and strong attention to detail to Wilcox & Associates. With a background in office management and organizational development, she plays a key role in the operations of the business, helping ensure the systems, processes, and people behind the scenes work together effectively.

Beth oversees administrative and accounting functions while supporting the day-to-day needs of the team. Her ability to manage details, improve processes, and keep things moving makes her an important part of both the team and the client experience.

Beth is a huge animal lover! When she’s not working and the weather is nice, you can likely find her at the lake with her dogs by her side.

Contact Beth at beth.graham@sandler.com

Pat Heidrich brings extensive experience helping business owners, leaders, and sales professionals break through the barriers that limit their growth. Throughout his career, he has trained thousands of professionals across more than 200 industries, giving him a unique perspective on the challenges organizations face and what it takes to create lasting change.

Known for his dynamic and engaging training style, Pat challenges clients to step outside their comfort zones, recognize the behaviors and patterns holding them back, and replace them with more productive habits. His approach combines practical strategies with accountability and real-world application, helping clients turn what they learn into meaningful improvements in performance.

Pat is passionate about helping people think differently, take intentional action, and achieve greater success in both their businesses and their careers.

Contact Pat at pat.heidrich@sandler.com.

Brittney combines creativity, strategy, and a passion for building meaningful connections to help businesses achieve their goals. With extensive experience in marketing and branding, she focuses on delivering impactful solutions and fostering strong relationships with clients.

As the Director of Client Success, Brittney’s priorities include:
• Creating a seamless and welcoming onboarding experience for clients
• Building and maintaining trusted, long-term client partnerships
• Crafting thoughtful marketing strategies that drive results
• Supporting clients in achieving success through Sandler training and certifications

Outside of work, Brittney is deeply dedicated to her family and her community. She and her husband, Marcus, enjoy life with their three wonderful children—Aubrie, Ava, and Atlas. Brittney also serves as a youth group leader at her church, mentoring and guiding young people as they navigate their faith and personal growth.

Contact Brittney at brittney.mcdowell@sandler.com

Cynthia brings a people-first approach to account management, combining strong organizational skills with a genuine passion for supporting others. She keeps projects on track, pays close attention to details, and builds strong relationships that help clients feel assured and supported throughout the process.

With a background in service, education, curriculum development, and technical authorship, Cynthia balances precision in the details with an eye for where things are headed.

When she’s not working with clients, Cynthia enjoys practicing yoga and meditation, cooking, reading, traveling, and outdoor adventures.

Contact Cynthia at Cynthia.Williams@sandler.com

For more than 27 years, Bob Barber has helped business leaders and sales professionals achieve meaningful, measurable growth. His work goes beyond improving sales performance. He helps clients increase revenue, strengthen their organizations, and build businesses that create greater opportunity in both their professional and personal lives.

Bob is known for becoming a trusted extension of his clients’ teams. With an average client relationship of five years, he works alongside leaders from the big picture of defining long-term vision and goals to the everyday strategies, behaviors, and accountability required to bring that vision to life.

Throughout his career, Bob has helped clients significantly grow business revenue and personal income while creating something equally valuable: more freedom and time to enjoy the success they’ve built. His approach combines practical strategy, consistent accountability, and a genuine investment in seeing the people and businesses he works with succeed.

Contact Bob at Bob.Barber@Sandler.com

Marshelle brings a passion for people, relationship building, and helping businesses grow. With an extensive background in high-impact sales roles, she understands the challenges sales professionals and leaders face and is passionate about helping organizations build stronger, more consistent approaches to sales and organizational development.

As an Associate, Marshelle’s priorities include:

• Building and maintaining trusted, long-term client relationships
• Identifying opportunities for individual, team, and organizational growth
• Connecting clients with process-driven solutions that support lasting results
• Helping organizations strengthen their people and performance through Sandler programs in sales, leadership development, Organizational Excellence, and Strategic Customer Care

Outside of work, Marshelle is a traveler and adventure seeker at heart. She loves spending time outdoors, especially hiking and kayaking, and has a passion for music and the arts. She also has a need for speed and enjoys both motorcycles and snowmobiles.

Most important to Marshelle, though, are her two sons, Ethan and Niko. Ethan is a collegiate baseball player, while Niko plays high school and travel volleyball. Their sports keep life full of adventure, excitement, and plenty of time in the stands. Whether it’s a high school, college, or professional game, you can often find Marshelle alongside her boys cheering on one of their favorite teams.

Contact Marshelle at Marshelle.Schutte@sandler.com

Mitchell Royster brings more than seven years of experience in B2B sales, service, and support, with a background spanning entrepreneurship, marketing, and SaaS solutions. Throughout his career, he has focused on helping businesses overcome front-end challenges, strengthen their approach, and create better opportunities for growth.

Growing up around his father’s small business shaped the way Mitchell views his work today. He learned early that supporting a business means supporting the people and families behind it. That perspective continues to drive his passion for helping business owners and professionals succeed.

At Wilcox & Associates, Mitchell brings resilience, determination, a student-first mindset, and a genuine enthusiasm for what Sandler can do for organizations, teams, and individuals. He approaches challenges with a willingness to learn, adapt, and keep moving forward, and brings that same commitment to helping his clients succeed. He is especially passionate about helping clients develop a structured approach to sales, improve communication, and turn what they learn in training into consistent action.

Outside of work, Mitchell is a self-taught guitar and piano player. He enjoys working on home projects with his wife and introducing his daughter, Annabeth, to the cartoons and movies he loved growing up.

Contact Mitchell at Mitchell.Royster@sandler.com