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Virtual vs In Person Meetings: Why Sales Teams Keep Getting This Choice Wrong

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Some teams treat virtual and in person meetings like interchangeable tools. They are not.

Choosing the wrong format can cost you influence, clarity and pipeline movement. It can even cost you the deal.

Here is the uncomfortable truth: most sales teams pick their meeting medium based on convenience, not on communication strategy. And that mistake quietly undermines their credibility every single week.

The question sales leaders should be asking is simple:
Does this meeting require presence, or does it require efficiency?

Let’s break that down.

When a Virtual Meeting Makes More Sense Than a Live One

If you are only pushing information one way, you do not need a meeting at all.
A pre recorded video does the job faster and with 100 percent consistency.

Virtual is the right choice when:

  • Multiple stakeholders are scattered across locations

  • You need fast alignment without travel

  • Time, scheduling or distance will slow down momentum

  • You want efficiency without sacrificing interaction

Virtual meetings are outstanding for distributed decision making, rapid updates and collaborative conversations where physical presence does not influence the outcome.

But here is where many salespeople get it wrong…

When an In Person Meeting Is Not Optional

Experts agree, if your business is local or consumer facing, nothing beats a face to face conversation.

In person meetings give you advantages that Zoom never will:

  • Real time emotional feedback

  • Full body language cues

  • Stronger personal presence

  • The ability to build trust on a human level

  • Nuanced signals you simply cannot read through a screen

Sometimes even basics like posture, confidence or how someone carries themselves matter. You cannot pick that up on video.

If influence, rapport and personal connection are critical to the decision, the meeting must be in person.

The Game Changer: Use the Right Medium for the Right Message

Sales teams often overuse virtual meetings because they are convenient.
Or they lean on in person meetings even when virtual gets faster results.

High performing teams understand something different:
The meeting medium is part of the sales strategy.

They do not let convenience drive communication.
They let effectiveness drive communication.

That is what separates predictable pipelines from reactive ones.

If You Want Your Team Making Better Meeting Decisions, Train Them to Think Strategically

Salespeople are not taught to evaluate:

  • What outcome the meeting must create

  • What signals the buyer needs to receive

  • Which medium supports or sabotages trust

  • Whether presence or efficiency matters most

This is a skill, not a guess.

And when your team learns it, your conversations change fast.
Your performance does too.

Ready to Upgrade Sales Conversations in 2026?

Topline Growth helps sales teams master communication strategy, improve meeting quality and eliminate the guesswork that slows deals down.

If you want your team choosing the right meeting format at the right time, let’s talk.

👉 Book a conversation with Topline Growth and build a sales team that communicates with intention, not habit.