Events Sandler Miami Strategic Customer Care Masterclass: September
A 10-week program that helps customer care teams lead better conversations, retain clients, and surface growth without harming trust.
Customer care should not feel like a tradeoff between service and growth.
Strategic Customer Care is a 10-week virtual program designed to give customer care and account teams the structure to lead better conversations, retain clients, and surface growth opportunities without damaging trust or relationships.
This is not about upselling scripts or pushing harder. It is about creating confident, consistent conversations that naturally strengthen loyalty and drive revenue.
What You’ll Get
- 10 Live Virtual Sessions
Weekly, instructor-led sessions focused on real customer conversations and practical application.
- DISC Assessment
Understand communication styles and learn how to adapt your approach so clients feel heard and understood.
- Sandler Online Platform Access
Reinforcement tools, frameworks, and resources to support long-term behavior change.
What We’ll Build Together
Lead Conversations With Confidence
Your team will learn how to handle difficult moments, address tension, and build trust without avoiding hard topics.
By the end of this module, conversations feel calmer, clearer, and more productive.
Surface Revenue Opportunities Naturally
Identify expansion and growth opportunities through better questions and a deeper understanding, not forced selling.
Growth becomes a natural outcome of trust, not a disruption to service.
Communicate Across Personality Types
Adapt communication styles so clients feel understood, respected, and engaged.
This reduces friction and improves outcomes across all client interactions.
Strengthen Retention Through Better Dialogue
Turn everyday service conversations into moments that deepen loyalty and reinforce value.
Clients stay because they feel supported, not pressured.
Apply a Repeatable Framework
Use practical tools and structure to create consistency across the entire team.
This ensures results last beyond the program.
Why This Program Works
This program is designed around real customer conversations, not theory. The focus is on skills teams can apply immediately, with structure that turns insight into measurable impact.
Over time, confidence improves, morale increases, and results become more consistent.
This program is ideal for:
• Customer care teams
• Account managers and client success professionals
• Leaders responsible for retention and growth
• Organizations ready to align service with long-term revenue
When and Where
Schedule: Every Wednesday for 10 weeks
Time: 1:30 PM to 3:00 PM EST
Location: Live via Zoom
Register HereA 10-week program that helps customer care teams lead better conversations, retain clients, and surface growth without harming trust.
Customer care should not feel like a tradeoff between service and growth.
Strategic Customer Care is a 10-week virtual program designed to give customer care and account teams the structure to lead better conversations, retain clients, and surface growth opportunities without damaging trust or relationships.
This is not about upselling scripts or pushing harder. It is about creating confident, consistent conversations that naturally strengthen loyalty and drive revenue.
What You’ll Get
- 10 Live Virtual Sessions
Weekly, instructor-led sessions focused on real customer conversations and practical application.
- DISC Assessment
Understand communication styles and learn how to adapt your approach so clients feel heard and understood.
- Sandler Online Platform Access
Reinforcement tools, frameworks, and resources to support long-term behavior change.
What We’ll Build Together
Lead Conversations With Confidence
Your team will learn how to handle difficult moments, address tension, and build trust without avoiding hard topics.
By the end of this module, conversations feel calmer, clearer, and more productive.
Surface Revenue Opportunities Naturally
Identify expansion and growth opportunities through better questions and a deeper understanding, not forced selling.
Growth becomes a natural outcome of trust, not a disruption to service.
Communicate Across Personality Types
Adapt communication styles so clients feel understood, respected, and engaged.
This reduces friction and improves outcomes across all client interactions.
Strengthen Retention Through Better Dialogue
Turn everyday service conversations into moments that deepen loyalty and reinforce value.
Clients stay because they feel supported, not pressured.
Apply a Repeatable Framework
Use practical tools and structure to create consistency across the entire team.
This ensures results last beyond the program.
Why This Program Works
This program is designed around real customer conversations, not theory. The focus is on skills teams can apply immediately, with structure that turns insight into measurable impact.
Over time, confidence improves, morale increases, and results become more consistent.
This program is ideal for:
• Customer care teams
• Account managers and client success professionals
• Leaders responsible for retention and growth
• Organizations ready to align service with long-term revenue
When and Where
Schedule: Every Wednesday for 10 weeks
Time: 1:30 PM to 3:00 PM EST
Location: Live via Zoom
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