Let’s face it—early mornings are rough.
They’re even worse when your most frustrating client calls in with yet another overblown complaint. You force a smile, answer the phone, and make the same face you’d make trying oysters for the first time.
Sound familiar?
Why do certain people seem determined to drive you crazy?
The abrasive coworker from operations who storms in every Monday morning to point out your team’s mistakes…
The boss who hosts a “mandatory” Tuesday morning meeting that feels like a weekly root canal…
The colleague who turns every minor issue into a dramatic production...
You’re not imagining it—but there is a better way to handle it.
Here’s the truth:
People connect best with others who they like, who are like them, and who like them back. That means unless you’re intentionally adapting your style, 75% of the people around you might not be naturally inclined to like you.
Why? Because we all have different communication styles, and when we ignore them, we create friction.
The 4 Behavioral Communication Styles (And How to Work with Them)
Understanding and adapting to these styles can transform your workplace relationships—and your results.
1. Dominant Communicators
What drives them: Winning, efficiency, control
What annoys them: Small talk, indecision
How to connect: Get to the point, be direct, focus on results
2. Influencers
What drives them: Recognition, social connection, excitement
What annoys them: Being ignored, cold responses
How to connect: Be friendly, show appreciation, create win-win solutions
3. Steady Relators
What drives them: Team harmony, consistency, trust
What annoys them: Pushy behavior, sudden change
How to connect: Be sincere, collaborative, and patient
4. Cautious Analytics
What drives them: Data, accuracy, logic
What annoys them: Small talk, emotional oversharing
How to connect: Be factual, organized, and respect their need for space
When People Are in Distress: The “Not OK” Factor
Each style can be thrown off when a person feels stressed or insecure—what we call a “Not OK” state. In this mindset, people often regain a sense of control by making others feel less OK.
If you’re the closest target? Brace yourself.
How to Win Over Difficult People: Practical Tips
Want to get better outcomes—and your sanity back? Try these powerful strategies:
✅ Read their style before reacting
✅ Listen with empathy and without ego
✅ Rescue them by being less OK than they are in the moment
✅ Stay emotionally detached—respond, don’t react
✅ Match and mirror their tone and body language
It’s not easy.
But it is effective.
And it’s profitable.
Improve your communication, reduce workplace drama, and start connecting more effectively—one interaction at a time.
Want to Master These Conversations?
Improving how you communicate with others—especially difficult personalities—starts with asking better questions and truly listening to the answers. If you’re ready to take the next step, we’ve got a resource that can help.
👉 Download our complimentary guide: 100 Great Sandler Questions