Unlock the secrets to mastering feedback with insights from Joni Hibdon, acclaimed author of "The Leader's Guide to Mastering Feedback." You'll gain a deeper understanding of how to navigate the complexities of feedback in leadership, especially in challenging sales environments. Our conversation with Joni unveils her transformative journey, sparked by a pivotal conversation with a colleague, which revealed the hidden dangers of overcommitting. We explore common leadership pitfalls, such as the tendency to focus on outputs over individuals, and discover how a balanced, empathetic feedback approach can empower teams and resolve conflicts. Joni's story highlights the profound impact of candid feedback and why it's an indispensable tool for any leader aiming to inspire growth and improvement.
Step into a world where feedback is not just about correction but a catalyst for mutual success and growth. Learn how curiosity and tone are key to creating a safe space for feedback, ensuring that it is received positively and constructively. We discuss the importance of timing, phrasing, and the SBI (Situation, Behavior, Impact) model, a practical framework for delivering impactful feedback. Celebrate the power of positive feedback in reinforcing the behaviors you want to see more of, and discover the high costs of neglecting this critical leadership skill. Joni shares her personal definition of success, reflecting on the joy of helping others thrive, and we close with strategies that will help you support and coach your team toward achieving their professional dreams.